September witnessed the publishing of the second edition of the customer comes second, hal rosenbluths pivotal 1992 text about the importance of focusing on employees before clients. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium. After endless messages about putting the customer first, hal rosenbluth, ceo of rosenbluth international, says you should put your people first. The customer comes second meet your next favorite book. Put your people first and watch em kick butt by hal rosenbluth and diane mcferrin peters. If you take care of employees, theyll take better care of customers.
Jan 21, 2003 the title of this book is a deliberate provocation. The customer comes second 2002 edition open library. The secret of hal rosenbluths success, and his companys, is actually very simple. Oct 25, 2019 the customer comes second san antonio 198. Theres gold in complaints 5 leadership lessons with hal. Written by hal rosenbluth and diane mcferrin peters, the book suggests that if companies focus on treating their employees well, customer satisfaction will naturally follow.
At first glance, these words read like heresy against the great body of advertising that, for decades, has ostensibly made a religion out of the primacy of customers and their every concern. Companies must put their peoplenot their customersfirst, writes hal rosenbluth, ceo of an international travel management company, in his 1992 classic book, the customer comes second. He concentrates on his employees first and his customers second. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his. Put your people first and watch em kick butt by hal rosenbluth, ms. The customer comes second hal rosenbluth hardcover. Only when people know what it feels like to be first in someone elses eyes can they sincerely share that feeling with others. Heres a quote from the classic business book, the customer comes second, by hal rosenbluth that captures that connection perfectly. A copy that has been read, but remains in excellent condition. We have new and used copies available, in 1 editions. Everyday low prices and free delivery on eligible orders. The customer comes seconda is an account of the management and leadership style of hal rosenbluth, the chief executive officer ceo of rosenbluth international, a global travel management firm that was founded in 1892 by marcus rosenbluth, halas greatgrandfather. The secret of hal rosenbluths success, and his companys. Rosenbluth international is a world leader in corporate travel management, with over 5.
The customer comes second was a fantastic book because it provided reallife examples and anecdotes of just how to follow the philosophy of putting employees first and the customer second. Put your people first and watch em kick butt hal f. Diane mcferrin peters and a great selection of related books, art and collectibles available now at. The rosenbluth management style has been successful for the company, and in 1993 rosenbluth was named one of the ten best companies to work for in america by business and. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium the secret of his success, and that of his company, rosenbluth international is. Rosenbluth travel was named one of the top ten in the 100 best companies to work for in america, and happy customers have quickly transformed a small family business into a global industry leader, grossing over 1. That was in the early 1990s and i updated it in 2002. The customer comes second electrical contractor magazine. Back in 2002, i read an interesting book called the customer comes second. May 03, 2017 the customer comes second put your people first and watch em kick butt by hal f.
The customer comes second by hal rosenbluth goodreads. Tom peters says hal rosenbluths story is one of the great unsung business success. The secret of hal rosenbluth s success, and his companys. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium the secret of his success, and that of his company, rosenbluth international is simple. Hal rosenbluth coauthored a book about the importance of his organizational structure called the customer comes second and other secrets of exceptional service. Causes of customer dissatisfaction kinesis cem, llc. In the customer comes second, rosenbluth travels ceo and entrepreneurial genius, hal rosenbluth, reveals new. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this. The premise of hal rosenbluths management style is just as the title of the book suggests. While interviewing one potential employee, rosenbluth could not get rid of the feeling that the latter would be troublesome, though everything seemed to be alright. Travel agents, management, empresas turisticas, administracion, organization and administration, personnel management, travel agents management, consumer satisfaction, motivation psychology, personnel management, job enrichment. The argument is essentially that when you treat your employees well, productivity, customer service and, most importantly, profitability are enhanced.
Rosenbluth offers realistic advice for creating a motivated and loyal team. Before entering the health industry, rosenbluth founded a successful global travel agency based in philadelphia. The customer comes second by hal rosenbluth, paperback. The customer comes second put your people first and watch em kick butt by hal f. And other secrets of exceptional service by hal f rosenbluth, diane mcferrin peters online at alibris.
The customer comes second is the best business book ive ever read. Rosenbluth is the new york times bestselling author of the customer comes second, a book focusing on how to create a great service organization by first focusing on your colleagues and creating an environment so they may focus singularly on the needs of the customer. Ceo hal rosenbluth, the author of the book the customer comes second showed how competitionthis inevitable part of teamworkaffects personality. The customer comes second essay 1478 words bartleby.
In an update to the volume they published 10 years ago, rosenbluth, the. After endless messages about putting the customer first, hal rosenbluth, ceo of rosenbluth international, says you should put your people first and watchem kick butt. The title of this book is a deliberate provocation. The success of the company following the 911 tragedy gives substance and merit to the philosophies of hal rosenbluth. Tom peters says hal rosenbluths story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor. Tom peters says hal rosenbluth s story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium the secret of his success, and that of his company, rosenbluth international is simple. A popular management book from the early 1990s is entitled the customer comes second. This is a multi faceted book jam packed with creative ideas to help your company. September witnessed the publishing of the second edition of the customer comes second, hal rosenbluth s pivotal 1992 text about the importance of focusing on employees before clients. Tom peters says hal rosenbluth s story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium. Diane mcferrin peters is director of corporate communications for rosenbluth travel.
He is the new york times bestselling author of the customer comes second, a book focused on creating great businesses from the inside out. The customer comes second book by diane mcferrin peters. The secret of his success, and that of his company, rosenbluth. He shows how to build highly effective teams, inspire loyalty, and turn your workplace into a hotbed of creativity where people produce truly. Rosenbluth is focused on uncovering and fulfilling the unknown, unmet needs of the health care industry and inspiring transformational change to the wellness space by addressing both. Tom peters says hal rosenbluth s story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor.
The secret of his success, and that of his company, rosenbluth international is. Mar 21, 2003 tom peters says hal rosenbluth s story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium. Aug 20, 2002 tom peters says hal rosenbluth s story is one of the great unsung business success sagas and in this fully revised and updated 10th anniversary edition of the customer comes second, rosenbluth and his coauthor diane mcferrin peters offer proof that his leadership style is one for the new millennium. The customer comes second is an account of the management and leadership style of hal rosenbluth, the chief executive officer ceo of rosenbluth international, a global travel management firm that was founded in 1892 by marcus rosenbluth, hals greatgrandfather. The premise of hal rosenbluthas management style is just. Put your people first and watch em kick butt revised and updated ed. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name.
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